I came back from my first visit with a wonderful dentist, Dr. Tara Sexton, DMD of Main Line Smiles. Dr. Tara was a referral from my husband. She was featured on Philadelphia's NBC10 News about "needless" anesthetic over a year ago. Recently, I had been seeing another dentist in which I was completely dissatisfied with their "dentist chair manner". They were rude, antagonistic and self absorbed.
I walk into Main Line Smiles and right away, Dr. Tara extends her hand for a handshake and says, "Hi, I'm Tara Sexton. Welcome, welcome!" She had such enthusiasm and warm connection to her presence. I knew I was in the right place. I knew right then she was going to care about MY TEETH, not her bottom line.
The assistants cared about me as they talked to me and wanted to know what my previous experience was. They were focused on my happiness. They could tell intuitively when I was uncomfortable and they took notes upon their observances. They were focused my experience and my well being--not chit chatting about what they did over the weekend while they carelessly jammed five tools including a saliva vacuum in my tiny mouth. They know what The Power of Nice is all about.
To top the whole incredible experience off, Dr. Tara asked me if I had any concerns about my teeth. I expressed to her my larger front teeth have always been a vulnerable spot for me and I'd like the front tips evened out with my other teeth. She emphatically responded, "Let's shave them down little by little and see what you think." Dr. Tara gingerly moves in with the drill and shaves the teeth down. Each pass she made, I became more and more grateful until we reached a point where my smile was perfect! I now have even beautiful teeth. To boot, it was my first VISIT!!!!! Dentists & doctors are notorious for nickel and diming you so you have to endlessly see them. She was spontaneous, creative and most of all, present with her clients.
When I came out, their was a mature couple waiting for her to help them. Dr. Tara was out at the front desk talking with them as if they were family. Lively looking at family photos and chatting about their lives. Dr. Tara is interested in the lives, well being and confidence of her clients. She makes herself emotionally accessible.
I learned a positive lesson about The Power of Nice. Dentistry nowadays is definitely an investment. Invest in dentists who care about you. When they genuinely care about their clients, their bottom line grows and you are grateful to see them succeed.
Needless to say, "I'm all smiles!"
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